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Inside a Secret Software LaboratoryInside a Secret Software Laboratory
Inside a Secret Software Laboratory
Autor: Grimm, Christine

Inside a Secret Software Laboratory

An Ethnographic Study of a Global Software Package Producer

2012. XVIII, 289 pp. with 19 Fig. Soft cover
ISBN: 978-3-8349-3386-7

69,95 €
Lieferbar, versandfertig in 3 Tagen
Das Buch
How does one of the world’s biggest Enterprise Resource Planning (ERP) suppliers develop software? How do Oracle, SAP, Microsoft and Co really work? Christine Grimm presents a first-hand account of a social researcher who entered the software laboratory of one of the biggest ERP providers. Presenting an in-depth ethnography on how people act within such labs, she reveals the highly unexpected social character of programming and shows how the vendor reorganizes himself to find new ways to respond to the expectations of the market. Furthermore, the author highlights the informal practices when an ERP system, as a defective or incomplete product, re-enters the supplier’s labs. The book provides a window into what happens if bugs are dug up and emotions on both the supplier and customer sides are running high.
Aus dem Inhalt
Enterprise Resource Planning (ERP) in Social Research
ERP System Support
ERP System Development
Introducing Competing Management Practices
Zielgruppe
Researchers and students in the fields of the sociology of technology, technology, business, and innovation studies; software developers.
Autor | Herausgeber
Dr. Christine Grimm received her PhD in interdisciplinary research from the University of Edinburgh. She  works as a senior researcher in the research laboratory of a software provider.
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